Older Drivers and Transportation Network Companies: Investigating Opportunities for Increased Safety and Improved Mobility

Tooley, Melissa S.; Zmud, Johanna; Ettelman, Benjamin; Moran, Maarit; Higgins, Laura L.; Shortz, Ashley; Wheeler, Eric · 2019 · ROSA P / Texas A&M Transportation Institute

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Summary

This study investigates the potential for Transportation Network Companies (TNCs), such as Uber and Lyft, to enhance the safety and mobility of older adults experiencing declining driving abilities. Motivated by the rapid growth of the U.S. aging population and the isolation risks associated with driving cessation, the research aimed to identify factors influencing TNC adoption among seniors and determine effective strategies to mitigate barriers to use. The authors sought to understand how TNCs could serve as a viable alternative to personal vehicle use, particularly for those facing physical limitations or increased crash risks. The researchers employed a qualitative methodology consisting of expert interviews and focus groups. Eleven semi-structured interviews were conducted with representatives from TNC providers (including Uber, Lyft, and specialized services like SilverRide) and human service organizations to gather a systems-level view of transportation needs and challenges. Additionally, six focus groups comprising 57 adults aged 65 to over 85 were held in Houston, Texas, and Richmond, Virginia. These locations were selected to contrast areas with robust transportation infrastructure against those with sparse options. Participants were stratified into three age brackets ("young-old," "old," and "old-old") to capture varying mobility needs and technology familiarity. The findings identified several significant barriers to TNC adoption among older adults. Primary obstacles included insufficient familiarity with smartphone applications, a lack of knowledge regarding TNC operations and pricing, and trust issues related to safety and regulation. Geographic availability was also a critical constraint, as TNC services are predominantly concentrated in urban areas, leaving rural older adults with limited options. Affordability emerged as another barrier, particularly for lower-income seniors. However, the study also highlighted potential benefits, noting that TNC drivers generally exhibit safer driving behaviors than the average population and that features like GPS tracking and digital payments enhance user safety. Specialized services, such as UberASSIST and telephone-based dispatchers like GoGoGrandparent, were identified as effective mechanisms for overcoming technology and accessibility barriers. The study concludes that while TNCs offer a promising solution for maintaining mobility and safety among older adults, widespread adoption requires addressing specific demographic barriers. The authors recommend increased availability of targeted TNC services and the development of outreach and education materials to improve older adults' familiarity with these platforms. By mitigating technology challenges and expanding service accessibility, TNCs can help reduce social isolation and support the health and quality of life for an aging population. The research underscores the need for continued innovation in service models to accommodate the diverse needs of older adults, particularly in rural and underserved communities.

Key finding

Barriers to TNC use among older adults include insufficient familiarity with smartphone applications, lack of knowledge about TNC operations, and limited availability in rural areas.

Methodology

mixed_methods

Sample size: 57

Provenance

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Summary generated by qwen3.6-27b-prismaquant on 2026-06-10; verification: verified.

Topics

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• older drivers