From the Head or the Heart? An Experimental Design on the Impact of Explanation on Cognitive and Affective Trust
DOI: 10.48550/arxiv.2110.03433
URL: https://arxiv.org/abs/2110.03433
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Summary
Conceptual and experimental design paper proposing a within-subjects study to test whether automated-vehicle (AV) explanations differentially influence cognitive (rational) versus affective (emotional) trust. The authors argue prior AV-explanation literature has not separated these two trust components and outline a study using simulated AV scenarios with and without explanations to measure both trust types. The paper develops the theoretical motivation, proposes hypotheses, and describes the planned protocol; empirical results are not reported.
Key finding
Argues that AV explanations should be designed and evaluated against the cognitive vs. affective trust distinction, not a unitary 'trust' construct, and proposes a within-subjects experimental protocol to test differential effects of explanation on each trust type.
Methodology
Conceptual/protocol paper. Proposes a within-subjects experimental design with AV explanations as the manipulated factor and separate measures of cognitive and affective trust as outcomes. No empirical data collection or results reported in this paper.
Quality score: 5 / 5