Human Factors in the Design and Evaluation of Air Traffic Control Systems

Cardosi, K. M.; Murphy, Elizabeth · 1995 · ROSA P / United States. Department of Transportation. Federal Aviation Administration

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Summary

This document, titled *Human Factors in the Design and Evaluation of Air Traffic Control Systems*, serves as a comprehensive handbook and checklist developed by the Federal Aviation Administration (FAA) to guide air traffic control (ATC) specialists in the design and evaluation of new ATC systems. The primary motivation for this work is to address the critical role ATC specialists play in shaping system development, ensuring that design decisions regarding displays, controls, and software align with human capabilities and limitations. The handbook aims to minimize human error, limit the consequences of such errors, and increase the efficiency of human-system performance, aligning with the FAA’s National Plan for Civil Aviation Human Factors. The document is structured as a reference guide rather than a report of original empirical research. It synthesizes existing human factors principles, standards, and guidelines to assist operations specialists in identifying potential design flaws early in the acquisition process. The content covers ten major areas: the role of human factors in systems acquisition; visual and auditory perception, including age-related changes; human information processing, attention, memory, and decision-making; issues in ATC automation, specifically contrasting technology-centered versus user-centered approaches; computer-human interface (CHI) considerations for visual and auditory displays and input devices; workload and performance measurement methods; workstation and facility design; and human factors testing and evaluation methodologies. Each chapter concludes with specific checklist items that map to the supporting text, allowing users to understand the rationale behind design goals and the implications of necessary compromises. Key findings and recommendations emphasize that human factors considerations must be integrated continuously from the specification of requirements through prototype evaluation. The handbook highlights that incompatibility between design products and human capabilities can lead to operational unsuitability, safety risks, and costly re-engineering. It provides detailed guidance on how automation should be implemented to support, rather than hinder, controller tasks, and outlines best practices for designing interfaces that accommodate human sensory and cognitive limits. The text stresses that while some design goals may be idealistic, understanding these ideals allows specialists to make informed compromises. The significance of this work lies in its practical application for improving the safety and efficiency of the National Airspace System. By providing ATC specialists with a structured framework for evaluating human-system interactions, the handbook supports the development of systems that are easier to train for, use, and maintain. It serves as a critical resource for ensuring that technological advancements in air traffic control are grounded in an understanding of human performance, thereby reducing the probability of design-induced errors and enhancing overall operational suitability.

Key finding

The document provides a structured framework of human factors principles and a checklist to guide air traffic control specialists in identifying design flaws and ensuring operational suitability during the acquisition and evaluation of new ATC systems.

Methodology

review

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